Return Policy/Order Issues

Return Policy/Order Issues

**Due to Covid-19, all orders for PPE products and thermometers will be considered final sale (no refunds or returns).**

We are committed to offering the best value for our customers, with a risk-free 100% satisfaction guarantee. If you are not satisfied with your order, you can return it to us for a refund, exchange, or replacement when you notify us within 15 days of delivery.

Wrong or damaged item received?

If you have received an incorrect or damaged product, please contact our customer service and we will issue an RMA (Return Merchandise Authorization) number,
when you notify us within 15 days of delivery, We will arrange the return shipment at our cost. Refunds for damaged or incorrect product will include shipping costs.

Missing items
If you have an item(s) missing from your order(excluding backordered items) ,
please contact our customer service within 15 days of your order being delivered, we will investigate the issue and get back to you as soon as possible.

How do I cancel an order?

Any cancellation must be approved by Canadian Safety Supplies (in its discretion), be accompanied by proof of purchase, and may be subject to restocking and other charges.

How do I return an order?

If you would like to return your purchase for any reason other than incorrect or damaged product received, you will be responsible for paying your own return shipping costs . A restocking fee of up to 15% will apply. Refunds in this case will not include initial shipping costs.

Orders for fire extinguishers and hazardous goods will be considered final sale (no refunds or returns).

Return Procedure:

  • An RMA (Return Merchandise Authorization) number is required for returns.
  • To obtain an RMA number please contact customer service.
  • Please clearly write your RMA number on the box and shipping label of returned items.
  • Product must be returned within 30 days of shipment and be in original package and in new and resalable condition.
  • Any approved refund will be made using your original payment method.
  • Canadian Safety Supplies reserves the right to refuse any returns lacking an RMA (Return Merchandise Authorization) number.
  • Unauthorized returns or returns lacking an RMA (Return Merchandise Authorization) number will not be refunded.

Please contact customer service for more information on returning an item. Thank you.